Our easy to use online software allows you to report a maintenance request from wherever, whenever. The report is then logged and sent to us so that we can find the correct solution quickly and efficiently. All you have to do is go to www.berkleyestates.co.uk/rent/maintenance/ and follow the below steps.
How to report a maintenance request
Step 1- What is the problem?
The first step is to select an image from a range of options that corresponds to your issue. You may have to describe your issue further. In addition, you may be offered solutions for you to try to and fix the problem yourself for minor issues.
Step 2- Add Photos
You will then be asked to add photos of your problem to help show and explain the issue you are facing. You can add up to 10 photos. We recommend you add as many as you can to show the full extent of the problem so it allows us to fully assess it.
Step 3- Address Details
The next step is to add the address of your property into the search bar. Once you start typing, you will then be able to select the correct address that corresponds to your property.
Step 4- Contact Details
Following on from step 3, you will then need to add in your contact details. This will allow us to reach you and provide you updates from contractors if relevant.
Step 5- Confirm and Send
The final step is to fill out our agency name and branch location (E.g. Berkley Estate & Letting Agents Leicester). Then add any further notes you may have. After that, fill out the final questions on consent and health questions in relation to Coronavirus. Then click ‘Submit Issue’. You have now reported a maintenance request.
What happens next?
Once you have reported a maintenance request on our website, our dedicated maintenance coordinator can then decipher what the best solution is. If any contractors are needed, they will be contacted and a time will be arranged for them to access the property to fix the issue. Do you have a maintenance request? Click the ‘report maintenance request’ button below and then follow the steps- it’s simple!